Privacy Policy
Effective Date: 29.07.2024
1. Introduction
At Green Clean AU, we recognize the importance of your privacy and are dedicated to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (GDPR), the UK GDPR, the Data Protection Act 2018 (DPA 2018), the California Consumer Privacy Act (CCPA), the Australian Privacy Principles (APPs), and other relevant laws. We take your privacy seriously and want you to feel confident that your data is secure when you use our website https://kellysquills.com.
This policy applies to all personal data we collect about you when you visit our website, interact with us, or use our services. It explains what information we collect, why we collect it, how we use it, and the rights you have regarding your data.
2. Information We Collect
- Personal Information: Personal data that you voluntarily provide to us, such as your name, email address, phone number, and any other contact details you submit when filling out forms on our website, subscribing to our newsletter, or contacting us directly. This information is necessary for us to provide our services and communicate with you effectively.
- Usage Data: We collect information about your interaction with our website, including your IP address, browser type, device information, pages visited, and the date and time of your visit. This data helps us understand how our website is used, enabling us to optimize its performance and user experience.
- Technical Data: This includes information collected through cookies and similar technologies, such as browser type, operating system, and internet service provider. We use this data to improve the functionality of our website and to ensure it is compatible with various devices and browsers.
- Communication Data: Any data related to your communications with us, including emails, phone calls, and messages through our website’s contact form. We may keep a record of these communications to address your inquiries, provide customer support, and improve our services.
3. How We Use Your Information
- Providing Services: To deliver the cleaning services you have requested, including responding to inquiries, processing requests, and providing customer support.
- Improving Our Website: To analyze usage patterns and improve the functionality, design, and content of our website. This includes using anonymized data to understand user behavior and make data-driven decisions about enhancements.
- Marketing and Communication: With your consent, we may use your contact information to send you promotional materials, newsletters, and updates about our services. You can opt out of receiving such communications at any time by following the unsubscribe link in our emails or contacting us directly.
- Legal Compliance: To comply with legal obligations, such as maintaining accurate records, responding to lawful requests from public authorities, and fulfilling our duties under data protection laws.
- Security and Fraud Prevention: To protect our website, services, and users from unauthorized access, misuse, and other illegal activities. We may use your data to detect, investigate, and prevent security incidents and fraud.
4. Data Sharing and Disclosure
- Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we have engaged them.
- Legal Requirements: We may disclose your personal data if required by law or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights or property, or prevent fraud or other illegal activities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.
5. Data Security
- Encryption: We use encryption technology to protect sensitive information transmitted online, ensuring that your data is secure during transmission.
- Access Controls: We restrict access to your personal data to authorized personnel who need it to perform their job functions. Our employees are trained in the importance of data protection and are bound by confidentiality agreements.
- Regular Audits: We conduct regular audits of our data processing practices to ensure that your personal data is handled in compliance with applicable laws and industry best practices.
- Secure Storage: We store your personal data on secure servers and implement physical, technical, and administrative safeguards to protect it from unauthorized access, theft, or loss.
6. Your Rights
- Right to Access: You have the right to request access to the personal data we hold about you and receive a copy of it. This allows you to understand how your data is being used and ensure its accuracy.
- Right to Rectification: If you believe that any of the personal data we hold about you is incorrect or incomplete, you have the right to request that we correct or update it.
- Right to Erasure: You can request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent to its processing.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data if you contest its accuracy, object to its processing, or if the processing is unlawful.
- Right to Data Portability: You have the right to request that we transfer your personal data to another organization or directly to you in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
- Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of the processing carried out before your withdrawal.
7. Children’s Privacy
We understand the importance of protecting children's privacy, especially in an online environment. Our website and services are not intended for use by individuals under the age of 21, and we do not knowingly collect or process personal data from anyone under this age. If we become aware that we have collected personal data from a child under 21, we will take steps to delete that information promptly.
Parents or guardians who believe that we may have inadvertently collected personal data from a child under the age of 21 should contact us immediately, and we will take the necessary actions to remove the data from our records.
8. International Data Transfers
As part of our operations, we may transfer your personal data to countries outside of the European Economic Area (EEA), the UK, or Australia. When we do so, we ensure that appropriate safeguards are in place to protect your data, such as relying on standard contractual clauses approved by the European Commission, the UK Information Commissioner's Office (ICO), or other relevant authorities.
If you are located in the European Union, the UK, or Australia, and we transfer your personal data outside of these regions, we will take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make significant changes, we will notify you by email (if you have provided us with your email address) or by posting a notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of our website and services following any updates to this policy constitutes your acceptance of the changes.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us at:
- Email: info@kellysquills.com
- Phone: +61 4 3234 6678
- Mailing Address: 212 Old Prospect Rd, Greystanes NSW 2145, Australia